How to Ride CitiBus

CitiBus PassengersPlanning Your Trip
When using any transit system,  the route map is your key to finding out where the route goes, what time to catch the bus, where you can make connections if you need more than one route to reach your destination, and more.  Route maps have many features, including the following: 

  • the marked route,
  • directional arrows,
  • time points (the numbers marking points along the route),
  • the bus route schedule (time point numbers on the map match up with the numbers positioned across the top of the schedule),
  • connection/transfer locations, and oftentimes,
  • landmarks or places of interest.

Any fixed route trip requires a bit of planning, especially if you are a new user of the system.  When planning your trip you will want to consider the following:   Where will you catch the bus?  Where do you want to go?  What time would you like to arrive?  When do you wish to return?  On what day are you traveling (often M - F availability will differ from Saturday and Sunday)? 
 
Use the system map to determine what individual routes you will need in order to get from your starting position to your destination.  Then, after you've learned what route(s) you will be using,  go to the individual route maps to find out what time you will need to catch the bus at any given location, and what - if any - transfers you will need to make to complete your trip. 
 
Which Bus Goes Where?
Each bus displays two lighted destination signs: one above the front windshield and one on the curbside of the bus. These signs identify the route by number and final destination.

Getting on the Bus
Place EXACT FARE in the fare box and/or show your driver the appropriate pass/ID as you board (remember, drivers do NOT make change and fare-boxes do not give change). If you need to transfer to another bus, notify the driver. It is very important that you ask your driver for a transfer when you pay your fare. Then take a seat.  As a courtesy, please keep the front seats available for handicapped and senior passengers. 

Getting Off the Bus
Let your driver know you wish to get off the bus by pulling the cord above the windows ONE BLOCK PRIOR to your stop.  Stay seated until the bus has completely stopped. After exiting, stand on the side of the road (or sidewalk) until the bus has pulled away. Please, NEVER cross in front of the bus! 

When should I arrive at the bus stop?
You should arrive at the bus stop at least 5 minutes prior to the scheduled departure time.

Where should I stand on the bus route if I am not being picked up at a bus stop?
If you are not near a designated bus stop, stand on a far corner (bus will not stop in the middle of an intersection) along the bus route and wait on the same side of the street in which the bus is traveling. Signal the driver by waving.   

Bus Etiquette
No matter which bus system you are using, please practice C.H.A.R.M. on the bus:  Courteous, Helpful, Alert, Riding Manners.

Please Do Not

  • Smoke, eat or drink on the bus.
  • Engage in unnecessary conversation or in other ways distract the driver.

Please Do

  • Be respectful of other passengers: vulgar language, loud talking, rowdiness, or harassment of any nature will not be tolerated.
  • Keep front seats available for elderly or disabled riders.
  • Keep cell phone calls private.
  • Turn down headphone music.
  • Empty and collapse strollers, walkers, and/or shopping carts and place them out of the aisle.
  • Place large packages under your seat (or otherwise out of the aisle).
  • Know that service animals trained to assist persons with disabilities are welcome! 
  • Report anything unusual or disturbing to the driver.  If you See Something, Say Something!

Have questions?  CitiBus staff are always happy to help you find your nearest bus stop.  Call 563.888.2151 during business hours with any questions.